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Policies & Customer Service

Welcome!

Florentès - blooming wedding hair accessories created and made by hand. 

Below is all information you might need before making an order. If you have any more questions or concerns, just contact us by e-mail florentes@florentes.lt - we are always glad to help you!

PRODUCTION. Florentès unique designs include handmade bridal hair adornments and bridal veils. Some of the most loved fabric flowers we use in our collection are roses, peonies, magnolias, gardenias, cherry blooms, anemones and more. All flowers are fully handmade from several fabric pieces. Every fabric piece is sketched, cut, and crafted separately; assembled with matching details to create cozy, delicate and flowering look.

As of nature of handmade items every piece could look slightly different though unique. Items are made to order.

PLACING AN ORDER. After choosing your piece or several pieces, add them to cart (choose the color or other options if needed) and proceed to checkout by clicking an icon of cart on the rights side above. There is no registration needed to place the order. Choose shipping method, payment method and make confirm the order while making a full payment. After the order will be placed, we inform you by e-mail messages on the status of your order.

TURNAROUND TIMES. All designs are made to order. Current production time is 1-2 weeks (we start making the piece after receiving the full payment). We always suggest to order your piece in advance considering the turnaround and shipping time.

RUSH ORDERS. We are able to accept rush orders if needed. Please contact us before placing the order and we let you know current situation. To make some of the designs in a rush additional charges may apply due to extensive work.  

SHIPPING. We are happy to ship our designs to any destination in the world! 

While placing the order you may choose usual delivery by priority airmail with tracking (Lithuania Post Service) or express shipping (DHL).  All items are carefully packed in boxes to avoid any damage while shipping. You’ll get shipping notification with tracking information immediately after your package will be shipped.

Shipping times by priority airmail with tracking:
- Europe 5-12 days;
- USA, Canada10-16 days;
- Lithuania 2-3 days;
- Elsewhere up to 2-4 weeks.

Shipping times by express shipping of DHL:
- Europe 1-2 business days;
- USA, Canada 1-3 business days;
- Elsewhere 3-5 business days.
Contact (phone) number is required for prompt delivery.

Please double check your shipping address to make sure it is correct and contact us if there is any problems.

Delays may occur due to any exceptional circumstances (weather conditions, authorities of customs, local post services, location etc.) Custom duties, tariffs and taxes are due for buyers and is not included in the price.

PAYMENT. We accept PayPal /Credit card payments (no PayPal account needed) and bank transfer.
PayPal automatically encrypts your confidential information using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits.

CUSTOM ORDERS. We love to create custom designs for our brides. More information about custom designs can be found here.

FABRIC SAMPLES. We are offering fabric samples if you are not sure about the color or material used in the piece. You may order a sample here just by leaving a note with the pieces you are interested. 

REFUND. We take a lot of care and attention while making and listing all our designs. Please contact if you have any questions or need help while choosing the piece for you before ordering. 

Though, if you are not satisfied with your piece - let us know and we do all to make it right.

Exchanges are always acceptable. Please contact us within 3 days after receiving the package. To exchange the item you'll be responsible for additional shipping costs.

If you like to refund your item, please contact us within 14 days after receiving the package. The item must be sent back unused and in its original packaging. You’ll be in charge of shipping cost to send us back the item. Money will be refunded after receiving the package back.


Also contact for any additional information you'd like to know, we’ll happy to answer all your questions and to make you satisfied with your purchase!

With love,
FLORENTÈS
Inga and Daiva

Wedding accessories. Flowering. Handmade.

All designs, photos and content rights reserved © Florentès 2015-2016